First of all, we at Beachfront Only want to thank each and every one of you for posting comments and saying such wonderful things about our company! We have been overwhelmed with such positive remarks.
Unfortunately, we could only pick one winner for our free weekend giveaway…but there will be more free weekend giveaways in the future!
We have taken all of your comments and are working to accommodate all of your suggestions. Below is a summary of what was said, what we have done / are doing, and some highlight quotes!
Suggestions that we have enacted already
- One of the main issues with our website was the inability to check availability and book online and ease. We have included links on each individual property’s page to that property’s availability calendar. Until we vamp up our website, hopefully this will be helpful! (example)
- We have now listed all of the rates (weekly & nightly) with seasonal breakdowns on each property page.
- We have a map link from each property. This link takes you to a map with the selected property highlighted. From here, you can get directions to and from property, you can see the property’s relation to all of our other properties, and you can also see locations and information regarding recommended restaurants, beaches, shopping, golf-courses, attractions, and airports! (see map)
- We have a section with pet-friendly units (view)
- We have added a beach access section describing specific beach access from each property (view)
- We have a page of locally recommended restaurants with a link to a map (view)
- On our “Useful Information” section, you will find Oceanside and Encinitas overviews, current weather and surf reports, a list of preferred vendors, FAQs, local beach guide, local restaurant guide, San Diego attraction guide, Coaster information, and Travel Insurance Information.
- Regarding discount for returning clients…announce yourself to us and receive the current promotion
Summary of other suggestions that we will work on:
- More getaway packages (i.e. “I wanna live on the beach” package)
- Ability to do side by side comparisons of properties on website
- Follow up questionnaire and/or survey after a guest stay
- More pictures of the front of units
- Emphasis of our “live help” and customer service
- Advertise to cooking clubs with our fully stocked, luxury kitchens
- Work on some sort of referral discount
- Add traveler ratings to our website and to each specific property
- Give properties different and unique names so they are easier to remember
And finally, some of the quote highlights….
- “you will feel like you are rich and famous staying here!”
- “as a customer of beachfront properties I have found your rentals to be of better quality, better maintained and managed than any I have experienced in over 27 years of renting on the beach in San Diego county.”
- “One of the best things you have going is the service of the humans on the phones actually helping with the booking and arrangements. Dewanda was particularly good!!”
- “I actually came back from a vacation feeling refreshed and energized, rather than feeling like I needed another vacation to recuperate.”
- “First of all I would like to take the time to say that I decided to take my 2002 family vacation in San Diego, CA and it was the most relaxing experience that I had ever had in all my 32 yrs.”
- “we rated it as the best vacation ever and are planning on a return. Your property was outstanding, perfect in every way and your staff is extremely accommodating and professional.”
- “We all wanted to stay forever! Dolphins gave a show the 1st day out in the ocean. We watched from our room!!”
- “We cannot afford to stay away any longer and will be visiting again in January as winners or soon after as two people that feel like winners when we allow ourselves to bask in the luxury of the most relaxing and deserved vacation/getaway possible!”
- “I slept with the doors wide open, so I could listen to the rhythm of the ocean waves and feel the cool breeze and ocean mist across my face.
- “Our family vacations are more than get-aways, they are lifelong memories for us and our 5 children. Your luxury accommodations are the foundation and framework for a fantastic week of quality time with each other.”
- “choosing just one property is so DIFFICULT! We may have to stay at them all one by one.”
- “PARADISE! That is what we rented”
- “many sacrifice luxury to be on the beach, but with your properties they don’t have to.”
- “We gasped at the luxury and cleanliness of the unit and realized we wanted to stay there for our 2007 vacation. We feel we got MORE than what we paid for and will definitely return next year for another awe-inspiring vacation on the beach.”